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Development application turnaround times

Our current approximate turnaround times are:

Application type Expected turnaround time
Emergency Repair 1 business day
Statement of Compliance Request Up to 3 business days
Single Water and/or Sewer – Residential Up to 10 business days
Multi 2-3 Lot Development Up to 10 business days
Build Over Easement – Single, 2 or 3 lot residential development Up to 10 business days
Build Over Easement – 4 lots and above 4 - 6 weeks *
Build Over Easement – Industrial/Commercial/Mixed Use development 4 - 6 weeks*
Pressure & Flow 2 - 3 weeks*
Single Water and/or Sewer – Industrial/Commercial 4 - 6 weeks*
Multi Lot Developments – 4 lots and above 6 - 8 weeks*
Preliminary Servicing Advice 6 - 8 weeks*
Development Deed 6 - 8 weeks*

* We are currently experiencing unexpected high volumes of applications and our turnaround times may be a bit longer than usual.  We appreciate your patience and understanding during this time.

Please note incomplete applications may be delayed or returned requesting additional information.

If you have not received a response within the above time frames, please contact us and you will be contacted by a Development Officer within 1 - 2 business days.

Changes to the application process

To make the application process easier, we've made some changes to how applications can be submitted. Land development applications can only be submitted online via easyACCESS.

Log in to easyACCESS

Application delays

Your application may be delayed if:

  • required or accurate information and documentation is not supplied

  • the level of complexity of the development requires further investigation.