Yarra Valley Water takes home two Victorian customer experience awards
Published 29 September 2026
The organisation was recognised across several categories at the awards, which celebrate excellence and innovation in customer contact and customer experience across Victoria.
Yarra Valley Water Customer Care Learning and Continuous Improvement Lead, Levi Gluyas, was named Training Professional of the Year, recognising his outstanding contribution to workforce development through training, coaching and ongoing support. Levi is widely recognised for helping colleagues build their confidence, skills and capability.
Yarra Valley Water also won the CX Initiative of the Year - Digital Transformation Award for its Digital Metering Program, which gives customers access to daily water use information and leak alerts to help them better manage their water use and avoid unexpected costs. The program has already alerted customers to nearly 10,000 leaks, saving more than 400 million litres of water – the equivalent of 166 Olympic sized swimming pools.
Yarra Valley Water General Manager Retail Services, Lisa Anelli, said the awards reflect the organisation's commitment to developing its people and continually improving services for customers.
"We're incredibly proud to see our people and programs recognised among the best in Victoria," Ms Anelli said.
"Levi's passion for developing others and helping our teams succeed has had a lasting impact across the organisation, while our Digital Metering Program demonstrates how innovation can deliver tangible benefits for customers.
"These awards are a testament to the dedication, expertise and collaboration of our people, who are committed to delivering excellent customer experiences every day."
The organisation also celebrated the achievements of Customer Care consultants Rebecca Hyman and Gessica Lorusso, who were nominated in the Rising Star category.
Rebecca was recognised for her empathy, professionalism and enthusiasm, while Gessica was acknowledged for her customer focus, commitment to continuous improvement and support of colleagues.
"We're also incredibly proud of Rebecca and Gessica, whose nominations reflect the next generation of customer experience talent at Yarra Valley Water," Ms Anelli said.
The awards highlight Yarra Valley Water's focus on building capability, embracing innovation and delivering exceptional customer experiences for the communities it serves.